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Privacy Policy

Last updated: April 2026

1. Introduction

Claranory JC Cleaning Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Claranory JC Cleaning Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: claranory.jc@gmail.com
Phone: +44 07517909415

3. Information We Collect

Personal Information

We collect information you provide directly to us:

Data Type Purpose Legal Basis
Name, Email, Phone Contact and booking management Contract performance
Address, Postcode Service delivery location Contract performance
Payment information Processing payments Contract performance
Special instructions Service customization Legitimate interest

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and approximate location (city/region)
  • Browser type and version
  • Pages visited and time spent
  • Device information

4. How We Use Your Information

We use collected information to:

  • Process and manage your bookings
  • Provide our cleaning services
  • Send booking confirmations, invoices, and service updates
  • Respond to your enquiries and requests
  • Improve our services and website
  • Comply with legal obligations

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service staff: Cleaning professionals who need your address and instructions to perform services
  • Payment processors: To process secure payments
  • Legal authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal data for:

  • Booking data: 7 years (for tax and accounting purposes)
  • Contact enquiries: 2 years
  • Website analytics: 26 months

You can request deletion of your data at any time, subject to our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests

To exercise these rights, contact us at claranory.jc@gmail.com.

8. Security

We implement appropriate security measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure data storage
  • Access controls and authentication
  • Regular security reviews

9. Cookies

We use cookies on our website. For detailed information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113

12. Contact Us

For privacy-related questions, contact us: